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How do the numbers add up for online companies who are betting that customer service will pay off?

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February 2001, Volume 69, Number 2

Features

The Auction Engineers
Business School faculty and alumni are erecting new frameworks for auctions—an age-old economic institution that is recapturing the attention of today's buyers and sellers. By Kathleen O'Toole

Updating Rockefeller and Carnegie
A champion of opportunity for women and girls, Catherine Muther, MBA '78, believes in the new venture concepts of partnering, teamwork, and accountability when it comes to investing for long-term social results. By Janet Zich

Departments

ABOUT THIS ISSUE

LETTERS

SPREADSHEET
What's Up: News about the GSB and its graduates.
People: Mike McCaffery, MBA '82; Peter Baish, SEP '84.

COMMUNITY
Stanford MBAs build their School networks as they brainstorm solutions to community problems with nonprofit organizations. By Kathleen O'Toole

STUDENTS
The Sloan Program expands its repertoire of leadership education by adding nonprofit managers to the mix of current fellows. By Janet Zich

FACULTY NEWS

FACULTY PUBLICATIONS

FACULTY RESEARCH
When pleasing customers hurts the bottom line
Unconventional wisdom on political contributions. 
Making startups grow up. 
Why map salesmen should love free-trade laws.

NEWSMAKERS
Who's in the news: A roundup of media mentions.

IN MEMORIAM

CALENDAR

 

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