Human-Centered Artificial Intelligence and Workforce Displacement

Artificial intelligence (AI) has the potential to drive humanity towards a better future for all. But it also comes with risks and challenges. At its best, AI will boost global economic prosperity, stimulate job growth through innovation, and augment human productivity in the workplace. But it also has the potential to displace entire industries, increase economic disparity, and amplify education and skills gaps in the workforce. Harnessing the positive potential while mitigating the negative requires purposeful human-centered design. This case demonstrates both the potential, and the peril, using the issue of workforce displacement due to robotics and automation. It also introduces the concept of human-centered design and the tenets that make it critical to the technology.