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Moments of Truth by Jan Carlzon
HE9860.S28 C37 1987
Moments of Truth tells the story of how Jan Carlzon, president and CEO of Scandinavian Airlines System, turned a mediocre state-run airline into a profitable business that consistently won passenger preference surveys. His strategy focused on the customer, encouraged risk taking and delegated more authority to front-line employees. This strategy was based on a concept first formulated by Richard Normann in 1984 that performance is based on interactions between customers and employees that either helps to retain customers or sends them to the competition. This book offers an interesting perspective on the importance of the frontline employee to business.
The Definitive Job Book: Rules from the Recruitment Insiders by Anne Watson
HF5382.7.W38 2008
Although written with a British audience in mind this book contains lots of hidden gems. The self-evaluation chapter will help you set goals, followed by several chapters on how to compile resumes and CVs. The book offers a step by step overview of what to expect during an interview as well as how to juggle job offers. This is a great resource to help you start the process of moving to a new place in your career.
Who was Kilroy and how did he get "here?

Answer:
In December 1946 the New York Times credited James J. Kilroy, a welding inspector at the Bethlehem Steel shipyard in Quincy, Massachusetts, with starting the craze. Inspectors used a small chalk mark to indicate that work had been checked and completed, Unscrupulous riveters discovered that, if they started work before the inspector arrived, they could receive extra pay by erasing the previous worker's chalk mark and chalking a mark farther back on the same seam, giving themselves credit for some of the previous riveter's work. To prevent this, Mr. Kilroy marked his welding work with the long crayoned phrase ("Kilroy was here") on the items he inspected. At the time, ships were being sent out before they had been painted, so when sealed areas were opened for maintenance, soldiers found an unexplained name scrawled. Thousands of servicemen may have potentially seen his slogan on the outgoing ships and Kilroy's omnipresence and inscrutability sparked the legend.Thus Kilroy became the super – GI who always got there first.It is said that servicemen began placing the slogan on different places, especially in new captured areas or landings. It became a challenge be the first to place the phrase in unusual places around the globe.
JacksonLine - May 2008
Celebrate and Honor
Celebrate moms and honor the men and women who have given so much in service to our country.
Bloomberg by the best....
Penny Lane, one of Bloomberg's most experienced trainers, will be on campus to give you a quickstart overview of Bloomberg . If you are an experienced Bloomberg user plan to attend the second session which is geared to those with more experience. Do you have Bloomberg questions? Penny Lane is seldom stumped. MBAs sign up via the CMC's Dashboard on mygsb. Others contact Helen Losch.
Thursday, May 15th
Room L107
12:00 to 1:00 Overview Workshop
1:30 to 2:30 Advanced Workshop
Training limited to 30 participants
Bring your lunch - we will provide dessert
Did you miss the celebration?
We celebrated our 75th anniversary on April 23rd with a gala recepton and program. Click on the our 75th anniversary website to view a pictorial history of the library, read remarks by Dave Kreps, Jim Van Horne, Karen Wilson and Kathy Long and check out photos of the event.
Capital IQ - Login Change
You no longer need to request a user name password from Capital IQ to use the database. Just click on the link from the library database list and a popup will ask you for your sunet id and password. This enhancement works on and off campus, no need to login via webapps.
GuideStar Premium
We have just added GuideStar Premium to our list of database. Guidestar is the leading source of information about U.S. nonprofits covering over 1.7 million IRS recognized nonprofit organizations. The premium version offers students, faculty and staff financial data and historic filings. You will find contact information, title and compensation for 3.3 million individuals. The premium version allows you to build customized lists, compare financials, benchmark, and more on up to 5,000 organizations a month and export them to Excel. If you are interested in working for a nonprofit or donating to one, check this site first. Find it on the A-Z library database list.
First Research
First Research industry overviews will help you understand company categories, general trends, and major factors affecting a specific industry as well as business processes and issues. The database covers over 200 industries and is updated every 90 days. Find it on the A-Z library database list.
Considering a Job in Biotech?
Toby Freedman's book, Career Opportunities in Biotechnolgy and Drug Development, is a great source of information to guide job seekers through the almost endless possibilities of career options in the health care and life sciences industries. Each chapter has sections on preparing for a prospective career: educational requirements and personality characteristics needed; recommendations of books, magazines, and Web site resources; and issues to consider regarding salary and compensation. TP248.2 .F737 2008
Popular Books
The popular books collection consists of selected titles from the New York Times and Business Week bestseller lists and is updated monthly. Look for them on the popular book shelving as you come into the library.
Awakening the Entrepreneur Within: How Ordinary People Can Create Extraordinary Companies by Michael E. Gerber.
Gerber helps you awaken the entrepreneur within each and everyone of us. HB615 .G467 2008
Even Buffett isn’t Perfect : What You Can--and Can’t--Learn from the World’s Greatest Value Investor by Vahan Janjigian. Janjigian shows readers how to learn from the master's best moves. He also explains Buffett's favorite valuation methodology, the discounted cash flow model, and how it can significantly reduce the odds of overpaying for a stock. HG4521 .J286 2008
Five Future Strategies You Need Right Now by George Stalk with John Butman
Stalk discusses five strategies not yet widely practiced but are nonetheless worthy of your attention. He offers advice on how to identify and manage them while they still present opportunities to jump ahead of the competition."
HD38.5 .S73 2008
Hiring and Firing from the Lessons learned series (Boston, Mass.) HF5549.5.S38 H567 2008 179974
Lessons From Private Equity Any Company Can Use by Orit Gadiesh and Hugh MacArthur
Learn how to make your firm more valuable by borrowing techniques that the most successful private equity firms use. HG4751 .G33 2008
Business Websites
Each month librarians meet to review websites to determine their business value. These sites offer relevant information at no charge, though some offer additional information for a fee. This month's selections are:
TED: Ideas Worth Spreading The website name TED stands for Technology, Entertainment, Design.TED started out (in 1984) as a conference bringing together people from those three worlds. The annual conference does just that, bringing together the world's most fascinating thinkers and doers, who are challenged to give the talk of their lives (in 18 minutes). The site makes the best talks and performances from TED available to the public for free. More than 200 talks from archives are available. Listen to Stephen Hawking, Al Gore, Craig Venter and many more fascinating people.
EventVestor is a data and analytics platform for event driven investment analysis and business decision-making. The database identifies key corporate actions, market reactions, and macro economic events in a near real-time structured database. Event driven investment strategies are increasingly popular among the traditional and alternate investment professionals and this site gives you timely data on key events.
Corporate Equality Index Corporate Equality Index report is released each fall by The Human Rights Campaign Foundation. The index provides an in-depth analysis and rating of large U.S. employers and their policies and practices pertinent to gay, lesbian, bisexual and transgender employees.
Jack's Favorite Quote of the Month
"We must become the change we want to see in the world."
~Mahatma Gandhi ~
1869-1948
Send your comments, questions, suggestions to Jan Driscoll.



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