- Center for Entrepreneurial Studies
- Center for Global Business and the Economy
- Center for Leadership Development and Research
- Center for Social Innovation
FOR FURTHER INFORMATION: Helen K. Chang, 650-723-3358, Fax: 650-725-6750
Jackson Library Honored for Excellence in Service
May 2006
STANFORD GRADUATE SCHOOL OF BUSINESS—Jackson Library at the Graduate School of Business has been awarded the Center of Excellence Award for Service for 2006, presented by the Special Libraries Association (SLA) to recognize a library that uses quality as a priority for the successful management and delivery of information.
The award will be presented at the SLA conference, in June in Baltimore. Judges cited Jackson Library for its development of quality practices and services, saying it "successfully executed its strategic initiatives with a distinct breadth and depth." They were especially impressed with the library's approach to tracking goals directly to customers' needs, encouraging staff at all levels to look at processes from the customer's perspective, and soliciting continuous feedback to evaluate its services and identify areas for change or improvement.
The Jackson Library staff includes 7 librarians and 21 library specialists under Director Kathy Long.
Previous winners have included the Lippincott Library of the Wharton School, the Verizon Information Research Network, and the Kresge Business Administration Library at the University of Michigan.
SLA serves more than 12,000 members in 83 countries in the information profession, including corporate, academic, and government information specialists. The Center of Excellence Awards recognize customer-driven quality and leadership within the framework of an organization dedicated to the gathering, analysis, and dissemination of information within the business community. The awards serve to recognize the best of "best practices" in three categories: service, management, and technology. The awards take their inspiration from the Malcolm Baldrige National Quality Awards, which are given annually to U.S. organizations to recognize and promote quality as a critical component of innovation and competitiveness.