Peninsula Family Service V

Peninsula Family Service V

San Mateo, CA
Round –
Fall-Winter 2020
Project Type –
Full team
Project Focus –
Finance, Operations Review, Strategic Planning
Organization Type –
Children, Youth & Families, Health, Human Services

Peninsula Family Service (PFS) strengthens the community by providing children, families and older adults the support and tools to realize their full potential and lead healthy, stable lives. Today, PFS touches over 12,000 individuals annually from prenatal to over 100 years old. They currently operate at 20 sites in San Mateo, Santa Cruz, Santa Clara and San Benito counties to deliver high quality and innovative services for older adults, early learning, and financial empowerment.


Can/how can Peninsula Family Service improve its DriveForward Vehicle Loan Program to become financially sustainable?


DriveForward is a vehicle loan program that allows low-to-moderate income participants to purchase reliable used cars to allow them to spend more time with their families, improve access to higher paying jobs, and provide flexibility to attend college. DriveForward is the anchor product in PFS’s Financial Empowerment services. Currently, the DriveForward program does not collect enough interest income to support its operating costs. PFS is hopeful that by improving operational effectiveness and increasing demand, DriveForward can become self-sustaining.

Project Objectives

PFS would like ACT’s help in understanding four issues related to the sustainability of the DriveForward program. 1) What operational improvements can be made that would improve the percentage of applications that ultimately become loans (and thus generate more interest income to offset staffing costs)? 2) Should PFS make the program more accessible by broadening the geography beyond Santa Clara and San Mateo Counties? 3) With increased demand, is there a model to determine when to increase staffing (and what skill sets are necessary) to maximize both operational efficiency and financial effectiveness? 4) What funding sources or partners might be interested in participating if the program outgrows its current capacity?

Useful Items

This is a Full Team project:

  • Scope: High-priority organizational challenge involving strategy or management
  • Team Size: 3-4 consultants, including a project leader
  • Project Duration: 6 months
  • Estimated time Contribution: Team member: 3-4 hrs/week, Project leader: 5-6 hrs/week

Read more about the Full Team Project Consultant role and the Project Leader role.