Diversity as disagreement: The role of intra-group conflict

Diversity as disagreement: The role of intra-group conflict

By
Karen Jehn, Lindred Leura Greer
The Oxford Handbook of Diversity and Work. New York, NY : Oxford University Press,
2012, Pages 179-191

Conflict is critical for determining diversity’s influence on group effectiveness. A considerable amount of work has amassed on the relationships between team diversity, conflict, and team outcomes. This chapter will briefly review recent findings and developments in this area. Three specific complexities needing future research will then be highlighted, with special attention to how diversity may promote not only conflict but also asymmetric experiences of conflict in teams. The three areas for future research are (1) the role of different conceptualizations and operationalizations of diversity in predicting the emergence and asymmetric experience of conflict in teams; (2) the impact of new and understudied forms of diversity, such as lifestyle diversity or power diversity, on conflict and conflict asymmetries; and (3) the role of the perception of diversity in activating the relationship between diversity and conflict asymmetries.