Operations, Information & Technology

Insights

Flowers on a vine | Illustration by Harriet Lee-Merrion
June 11, 2018
Written

Are Influencers Overrated?

A new study questions the effectiveness of targeting “hubs” at the center of social networks.

Insights

People working in a call center
August 9, 2017
Written

How Digital Nervous Systems Can Raise Your Organizational IQ

As technology accelerates the flow of information, businesses have a new role model: computer networks.

Insights

A neon "Pizza" sign
August 3, 2017
Written

Pizza Over Privacy? A Paradox of the Digital Age

Consumers choose convenience over protection.

Insights

| iStock/3alexd
March 19, 2018
Written

Taking Advantage of the Tattletale Effect

Once the government sets product standards, let competitors — not regulators — test each other’s claims.
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Latest Stories in Operations, Information & Technology

March 11, 2017
Written

Andrew Ng: Why AI Is the New Electricity

A computer scientist discusses artificial intelligence’s promise, hype, and biggest obstacles.
October 31, 2016
Written

How Big Brands Can Cultivate Ethical Suppliers

To ensure that contract manufacturers act responsibly, employ a mix of strategies — and don’t skimp.
October 11, 2016
Written

Predictive Data Can Reduce Emergency Room Wait Times

Anticipating ER traffic jams before they begin can save lives.
August 10, 2016
Written

How to Improve Working Conditions in the Developing World

A major sporting goods manufacturer found a surprising way to improve workers’ lives while maximizing productivity.
March 18, 2016
Written

How to Fix Overcrowded Jails

Solving the problem means putting convicted felons on the street. A scholar explains why that’s the right move.
March 16, 2016
Written

The Risk of “Clicky” Content

Scintillating headlines draw readers, but there’s a better way to win audiences.
March 8, 2016
Written

Nonprofits Are Not Immune From Data Breach Risks

Digital tools bring privacy challenges to social enterprises.
March 7, 2016
Written

How Hospitals Avoid Penalties for Making Patients Sick

Lax reporting requirements make it easier to change records.
February 25, 2016
Written

How Work Stress Hits Minorities and Less Educated Workers the Hardest

Researchers analyze workplace health to find inequalities.
January 19, 2016
Written

How Design Thinking Improves the Creative Process

How entrepreneurs can take a big idea to a real-world product.