Measuring Delivery Performance: A Case Study from the Semiconductor Industry

Just-in-time manufacturing and distribution processes, computer-aided design, and flexible manufacturing systems are now commonplace in the modern workplace, but antiquated accounting systems are unable to monitor accurately their operations, making them a liability to today’s managers. In twelve essays, leading academics describe how companies are using operation and accounting measures to win the battle for manufacturing excellence. Issues discussed include measuring organizational improvement, facilitating organizational learning, motivating product design improvements, and evaluating production planning.