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Appointment Policies in Service Operations: A Critical Analysis of the Economic Framework
In this paper we review the literature on appointment policies, specifically in terms of the objective function commonly used and the assumptions made about the behavior of demand. First, we provide an economic framework to analyze the problem.…
Relational Incentive Contracts
Standard incentive theory models provide a rich framework for studying informational problems but assume that contracts can be perfectly enforced. This paper studies the design of self-enforced relational contracts. I show that optimal contracts…
Size (and competition) among organizations: Modeling scale-based selection among automobile producers in four major countries, 1885-1981
Based on previous empirical research, size is perhaps the most powerful explanatory organizational covariate in strategic analysis. We suggest that theoretical arguments about size be examined carefully to specify models with explicit…
Vicarious Learning, Undersampling of Failure, and the Myths of Management
Organizations learn from other organizations. However, the observations available to them are typically a biased sample. The organizations that can be observed at any point in time are the survivors of a selective process that has eliminated a…
Virtualness and Knowledge in Teams: Managing the Love Triangle of Organizations, Individuals, and Information Technology
Information technology can facilitate the dissemination of knowledge across the organization-even to the point of making virtual teams a viable alternative to face-to-face work. However, unless managed, the combination of information technology…
Employment-Based Health Insurance is Failing: Now What?
Employment-based health insurance is failing. Costs are out of control. Employers have no effective strategy to deal with this. They must think strategically about fundamental change. This analysis explains how employers’ purchasing policies…
Persuasion and attitude change
This chapter reviews contemporary issues in attitudes and persuasion. We describe controversies regarding the underlying bases of attitudes and the debate over whether attitudes are stored memorial representations or constructed on the spot. We…
Emergency response to an anthrax attack
We developed a mathematical model to compare various emergency responses in the event of an airborne anthrax attack. The system consists of an atmospheric dispersion model, an age-dependent dose–response model, a disease progression model, and a…
Excessive Dollar Debt: Financial Development and Underinsurance
We propose that the limited financial development of emerging markets is a significant factor behind the large share of dollar-denominated external debt present in these markets. We show that when financial constraints affect borrowing and…
Fear of Feedback
Nobody likes performance reviews. Subordinates are terrified they’ll hear nothing but criticism. Bosses, for their part, think their direct reports will respond to even the mildest criticism with stonewalling, anger, or tears. The result?…
Who's Really Sharing? Effects of Social and Expert Status on Knowledge Exchange within Groups
This study investigated the effects of social status and perceived expertise on the emphasis of unique and shared knowledge within functionally heterogeneous groups. While perceived expertise did not increase the individual’s emphasis of their…
Believing is Seeing: The Effects of Racial Labels and Implicit Beliefs on Face Perception
Two studies tested whether racial category labels and lay beliefs about human traits have a combined effect on people’s perception of, and memory for, racially ambiguous faces. Participants saw a morphed target face accompanied by a racial label…
In the bud? Analysis of disk array producers as a (possibly) emergent organizational form
This article develops and tests theory on when and where a new organizational form will emerge. Recent theory holds that as the number of organizations using a particular external identity code first increases beyond a critical minimal…
Reassessing the Returns to Analysts‘ Stock Recommendations
After a string of years in which security analysts’ top stock picks significantly outperformed their pans, the years 2000 and 2001 were disasters. During those two years, the stocks least favored by analysts earned an average annualized…
Institutional Change in Toque Ville: Nouvelle Cuisine as an Identity Movement in French Gastronomy
A challenge facing cultural‐frame institutionalism is to explain how existing institutional logics and role identities are replaced by new logics and role identities. This article depicts identity movements that strive to expand individual…
Supply Chain Security Without Tears
Subtitle: Supply chain managers today face a dilemma: How do you improve security without jeopardizing supply chain effectiveness? The answer may lie in the principles of the quality movement. Total quality management taught us that we can…
The Structure and Performance Consequences of Equity Grants to Employees of New Economy Firms
The paper examines the determinants and performance consequences of equity grants to senior-level executives, lower-level managers, and non-exempt employees of “new economy” firms. We find that the determinants of equity grants are significantly…
Alternative Models for Capturing the Compromise Effect
The compromise effect denotes the finding that brands gain share when they become the intermediate rather than an extreme option in a choice set (Simonson 1989). Despite the robustness and importance of this phenomenon, choice modelers have…
Analyst Earnings Forecast Revisions and the Pricing of Accruals
We investigate the relation between two market anomalies to provide insights into analysts role as information intermediaries. Prior research finds that accruals and analyst earnings forecast revisions predict future returns. We find that the…