Human-Centered Artificial Intelligence and Workforce Displacement

By Jennifer Aaker, Fei Fei Li, Thomas Higginbotham, Zoe Weinberg, Wendy De La Rosa
2020 | Case No. ETH22 | Length 4 pgs.
Artificial intelligence (AI) has the potential to drive humanity towards a better future for all. But it also comes with risks and challenges. At its best, AI will boost global economic prosperity, stimulate job growth through innovation, and augment human productivity in the workplace. But it also has the potential to displace entire industries, increase economic disparity, and amplify education and skills gaps in the workforce. Harnessing the positive potential while mitigating the negative requires purposeful human-centered design. This case demonstrates both the potential, and the peril, using the issue of workforce displacement due to robotics and automation. It also introduces the concept of human-centered design and the tenets that make it critical to the technology.

Learning Objective

This case provides an overview of artificial intelligence concepts that are critical for responsible and ethical leadership of the technology. It is meant as a primer with additional materials for deeper discussion and exploration into the topic.
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