Kiana Nelson

By Graham Weaver, Jack Strabo
2021 | Case No. E757 | Length 7 pgs.
This case details the challenges Kiana Nelson faced at Central Valley Towing, a fictional towing company Nelson acquired. In the case, Nelson must decide whether to overrule a direct report’s decision regarding firing an employee, determine what to do about a talented but abrasive employee, and respond to a top performer who wants a promotion and another top performer who has decided to leave the company.

Learning Objective

This case is designed to help students learn concepts useful for handling difficult management conversations, retaining top performers, and determining when to terminate employees.
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