Stanford Health Care: Telehealth During a Global Pandemic

By Robert Chess, Jocelyn H. Hornblower
2022 | Case No. E773 | Length 14 pgs.
This case describes the rapid shift to a virtual care model at Stanford Health Care following the onset of the COVID-19 pandemic in March 2019. SHC’s quick pivot allowed caregivers to continue to monitor, diagnose, and treat patients, while also preventing the spread of disease within SHC facilities. Financial considerations and insurance reimbursement issues are covered, and the case concludes with the discussion of a post-pandemic strategy for the long-term use of telehealth at SHC. The case also discusses the history of the telehealth industry.

Learning Objective

This case is designed to help students gain an understanding of the telehealth industry and the benefits and limitations of a virtual health care model from various perspectives (i.e. providers, patients, and health care administrators). Students will also appreciate the strategic planning that took place and allowed Stanford Health Care to make a rapid transition to offering telehealth services during a global pandemic. Students will learn about the financial implications of telehealth versus in-person care, as well as considerations related to insurance reimbursement.
This material is available for download by current Stanford GSB students, faculty, and staff, as well as Stanford GSB alumni. For inquires, contact the Case Writing Office. Download