Consumer technology products are changing lifestyle behaviors like how we eat, how we sleep, and how we get around, but existing research has not examined whether they are being designed to promote healthy choices. This study assesses the health impact of two products, Snapchat and Uber, through the lens of their companies’ environmental, social, and governance (ESG) goals in the context of the COVID-19 pandemic.
We use an exploratory multiple case design to present how health might be considered as a growth strategy for consumer technology products. Using publicly available material, we analyze the strengths, weaknesses, and opportunities for the products’ design, policy, and implementation to promote health.