Technology can be leveraged to transform the public sector, improving government service delivery while increasing fairness, transparency, and accountability.
Digitization creates the opportunity for governments to optimize delivery of a wide variety of services. Machine learning, for instance, can improve resource allocation for activities performed by a range of employees: from inspectors to social workers. Mobile and web applications can enable citizens to file forms, apply for permits, or manage benefits more efficiently, and remind them of deadlines or requirements for receiving aid. Investments in data organization and availability can pay large dividends for governments seeking to optimize service delivery and answer policy questions.