Digital technology is transforming the way we drive social impact, making solutions more accessible, scalable, and efficient. From connecting underserved communities to essential resources through digital applications to leveraging data analytics for better decision-making, digital technology empowers organizations to broaden their reach and impact.
Our lab specializes in designing, developing, deploying, and scaling digital products and services in partnership with organizations across a variety of industries, catering to their goals and needs of their users to achieve outsized impact. We also define outcome metrics, measure heterogeneity in impact, and provide targeted recommendations to drive continuous improvement in those digital products and services.
Project Abstracts
Read about some of the research projects the lab is working on.
Academic Publications
Presidential Address: The Economist as Designer in the Innovation Process for Socially Impactful Digital Products
Service Quality on Online Platforms: Empirical Evidence about Driving Quality at Uber
Estimating Wage Disparities Using Foundation Models
LABOR-LLM: Language-Based Occupational Representations with Large Language Models
The Value of Non-traditional Credentials in the Labor Market
Interviews & Thought Leadership
Learn firsthand from researchers and practitioners associated with the lab.