Whether we like it or not, AI is changing how organizations operate. In this non-technical session, we will focus not on how AI works, but on the kinds of problems it can solve. We will distinguish between predictive and generative AI, and introduce frameworks for understanding which kinds of tasks can be fully outsourced to AI, which can be augmented by AI, and which should remain exclusively the purview of human decision-makers. As we will discuss, AI introduces many opportunities and risks. Successful organizations will integrate AI into their operations without ceding strategic decision-making to the machines.

The advent of machine learning and AI has introduced new ways of measuring culture in organizations. In this non-technical session, we will discuss how AI can transform the messy cultural reality in any organization into data that can be analyzed to produce new insights about the organization’s cultural integration and vitality. We will see how such analysis provides useful managerial insights, and how AI-based cultural management can become a source of competitive advantage.