Marketing
1 min read

Jennifer Aaker: Capturing the Power of Empathy

Why product designers should put themselves in the shoes of their consumers.

Empathy leads to better product design. Here, Twelve-year-old Leon McCarthy (R) rests his prosthetic hand on a MarkerBot Replicator 2 Desktop 3D Printer. His hand is made from parts made from a MakerBot 3D printer. | Reuters/Brian Snyder
Empathy leads to better product design. Here, Twelve-year-old Leon McCarthy (R) rests his prosthetic hand on a MarkerBot Replicator 2 Desktop 3D Printer. His hand is made from parts made from a MakerBot 3D printer. | Reuters/Brian Snyder

December 10, 2015

| by Jennifer Aaker

Stanford Graduate School of Business Marketing Professor Jennifer Aaker shows the value of harnessing empathy to design products, and improve the performance of employees.

 

Quote
We don't full appreciate the importance of empathy in designing great products.
Author Name
Jennifer Aaker

 

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