Trinity Center

Walnut Creek, CA
Spring-Summer 2021
Project Type
Full team
Project Focus
Organizational Development,
Strategic Planning
Organization Type
Human Services


Trinity Center (Trinity) began in 2012 after a vital community service provider in Walnut Creek announced that it was discontinuing homeless assistance services after 15 years of continuous operation. In response, several volunteers committed to this critical program opened Trinity Center’s doors on Trinity Avenue, without missing a day of service provision to homeless community members. Fast Forward to 2020 where a collaboration between the City of Walnut Creek, Contra Costa County, St. Paul’s Episcopal Church, housing developer Resources for Community Development and Trinity Center opened a new affordable housing community, St. Paul’s Commons. Trinity operates on the ground floor of St. Paul’s Commons, with member advocates providing ongoing case management to some of the residents.


What’s the best strategic plan to guide Trinity Center in addressing changing organizational and political developments?


Incorporated as a nonprofit in 2013, Trinity has grown from a grassroots program operating two days a week to a multi-service resource center providing safety and services five days a week. Included in its portfolio are case management services, substance use counseling, wellness programs, seasonal overnight shelter services and support to formerly homeless persons who have regained housing. In addition, Trinity develops innovative strategies to address housing insecurity and provides community education on homelessness. Trinity wants to develop a strategic plan that builds on the momentum it has experienced from its successes to date and builds cohesion within and between board and staff (there were many staff and board changes in 2020).

Project Objectives

Trinity Center’s staff leadership and Board of Directors seek an ACT team to facilitate their process of creating a strategic plan, one that addresses the ever-changing conditions under which the organization works as well as increasing demand for its services. Success metrics and implementation steps will be important elements of the plan. 


This is a Full Team project:

  • Scope: High-priority organizational challenge involving strategy or management
  • Team Size: 6-8 consultants, including 1-2 project leaders
  • Project Duration: 5-6 months
  • Estimated time Contribution: Team member: 3-4 hrs/week, Project leader: 5-6 hrs/week

Read more about the Full Team Project Consultant role and the Project Leader role.