Microsoft's Responsible AI Journey
2026
| Case No.
E959
| Length
12 pgs.
This case study walks technology company Microsoft’s recent history implementing governance principles and operational processes to deal with the new and accelerating risks related to artificial intelligence (AI). Moving from initial machine learning to agentic AI use cases, Chief Risk and Audit Officer Julia Denman and other key executives share the strategies and evolution of operational approaches used to monitor use of the powerful technology for internal use cases and external product releases.
View study questions: E959SQ: Study Questions for Microsoft’s Responsible AI Journey
Learning Objective
Learning objectives include understanding how to manage operational and technological risk mitigation processes under a rapidly changing technology landscape, building safe and scalable systems to adopt new technology for product releases and internal functions, and establishing operational processes and organizational structures to achieve high-level strategic goals.
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