Operations, Information & Technology

Our focus in the operations, information, and technology area is on the management of systems, processes, and networks.

Examples include health care systems, product design and manufacturing processes, supply networks, information systems, energy and environmental systems, homeland security systems, and social networks. We employ methods from the fields of operations research, game theory, econometrics, computer science, probability and statistics, and exploit the growing availability of data.

Recent Journal Articles in Operations, Information & Technology

Joann de Zegher, Dan A. Iancu, Hau L. Lee
Manufacturing and Service Operations Management. June
2019, Vol. 21, Issue 2, Pages 251-477

In complex supply chains, the benefits and costs of technological innovations do not always accrue equitably to all parties; thus, their adoption may critically depend on sourcing relationships and incentives....

Kostas Bimpikis, Davide Crapis, Alireza Tahbaz-Salehi
Management Science. June
2019, Vol. 65, Issue 6, Pages 2646-2664

This paper studies the strategic interaction between a monopolistic seller of an information product and a set of potential buyers that compete in a downstream market. Our analysis illustrates that...

Kostas Bimpikis, Ozan Candogan, Daniela Saban
Operations Research. May
3 , 2019, Vol. 67, Issue 3, Pages 599-904

We explore spatial price discrimination in the context of a ride-sharing platform that serves a network of locations. Riders are heterogeneous in terms of their destination preferences and their willingness...

Erica Plambeck, Terry A. Taylor
Management Science. April
2019, Vol. 65, Issue 4, Pages 1455-1947

Firms have an incentive to test competitors’ products to reveal violations of safety and environmental standards, in order to have competitors’ products blocked from sale. This paper shows that testing...

Kostas Bimpikis, Shayan Ehsani, Mohamed Mostagir
Operations Research. March
18 , 2019, Vol. 67, Issue 2, Pages 295-597

Participants race toward completing an innovation project and learn about its feasibility from their own efforts and their competitors’ gradual progress. Information about the status of competition can alleviate some...

Hamsa Bastani, Joel Goh, Mohsen Bayati
Management Science. March
2019, Vol. 65, Issue 3, Pages 1042-1060

Recent Medicare legislation has been directed at improving patient care quality by financially penalizing providers for hospital-acquired infections (HAIs). However, Medicare cannot directly monitor HAI rates, and instead relies on...

Kostas Bimpikis, Mihalis Markakis
Management Science. March
2019, Vol. 65, Issue 3, Pages 1268-1285

Motivated by diverse application areas such as healthcare, call centers, and crowdsourcing, we consider the design and operation of service systems that process tasks with types that are ex ante...