Publications

Gossip is often stereotyped as a frivolous social activity, but in fact can be a powerful tool for discouraging selfishness and cheating. In economic games, gossip induces people to act more cooperatively, presumably to avoid the cost of accruing…

Gossip is both common and consequential. People often share reputational information about others in their absence, and this ubiquitous practice powerfully shapes impressions, interactions, and relationships among senders, receivers, and the…

In many settings, interventions may be more effective for some individuals than others, so that targeting interventions may be beneficial. We analyze the value of targeting in the context of a large-scale field experiment with over 53,000 college…

The impact of earnings announcements (EAs) on investor uncertainty depends not only on how much new information they contain but also on how long it would take comparable information to arrive in the future through alternative sources, which I…

This paper examines a grocery retailer’s management of a premade food product. The retailer’s goal is to maximize a weighted sum of direct profit and customer welfare. Multiple items of the product are produced in batches, and immediately…

We present a dynamic model of information acquisition and disclosure. The manager seeks to maximize future stock prices and collects information privately about the firm’s fundamentals. Information acquisition increases the arrival rate of…

We examine differences in CEOs’ achievement of earnings per share (EPS) targets related to (1) analysts’ forecasts and (2) internal cash bonus payouts. Our focus on firms with different benchmarks for the same performance metric…

Physician surveys provide indispensable insights into physician experience, but the question of whether responders are representative can limit confidence in conclusions. Ubiquitously collected electronic health record (EHR) use data may improve…

Geoeconomic pressure—the use of existing economic relationships by governments to achieve geopolitical or economic goals—is a prominent feature of global power dynamics. This paper introduces a methodology using large language models (LLMs) to…

Exposure to counterattitudinal information has been shown to yield mixed effects on attitude polarization. The current research explores the differential impact of such information when generated by artificial intelligence (AI) versus human…

Researchers often present their findings as increases or decreases. For example, a researcher might conclude that X increases Y or that X decreases Y. Even describing an equivalent outcome, a researcher might frame that…

The emergence of large language models (LLMs) has made it possible for generative artificial intelligence (AI) to tackle many higher-order cognitive tasks, with critical implications for industry, government, and labor markets. Here, we…

In repeated principal-agent problems and games, more outcomes are implementable when performance signals are privately observed by a principal or mediator with commitment power than when the same signals are publicly observed and form the basis…

Effective load balancing lies at the heart of many applications in operations. Frequently tackled via the balls-into-bins paradigm, seminal results established the power of two choices in load balancing: a limited amount of costly flexibility…

Incidental waits are an unavoidable element of the consumer experience on any digital platform. Firms typically utilize no animation or single-speed, repeated animations during these waits. How might the use of such animations and their visual…

We study the impact of Generative Artificial Intelligence (GenAI) in Chile, focusing on opportunities for task acceleration-specifically, the reduction of execution time for tasks within the hundred most common jobs in the country, corresponding…

Moral outrage in response to scandals involving powerful figures has become commonplace in modern life. These instances suggest that moral outrage may be disproportionately directed upward toward those with power over others. However, it remains…