Publications

Negative healthcare delivery experiences can cause lasting patient distress and medical service misuse and disuse. Yet no multi-site study has examined whether care-team members understand what most upsets patients about their care.

We…

Congress has been grappling with an ambitious agenda this legislative session, debating plans to support working families with child care, tax credits, housing support, preschool education, and other efforts to strengthen the middle class.1 In…

Labor economists regularly analyze employment data by fitting predictive models to small, carefully constructed longitudinal survey datasets. Although modern machine learning methods offer promise for such problems, these survey datasets are too…

Two intermediary-based factors — a corporate bond dealer inventory measure and a broad intermediary distress measure — explain more than 40% of the puzzling common variation in credit spread changes beyond canonical structural factors. A…

Under what conditions can members of poor disenfranchised communities survive and even foster entrepreneurship in environments where violence is cheap? How do such conditions alter ethnic identities and political institutions? In this paper, we…

Modern digital advertising platforms allow ads to be targeted in a variety of ways, and generally aim to match the ad being shown with either the user or the content being shown. In this study, we examine the effect of matching in emotional…

[Part of the thesis awarded the 2023 George B. Dantzig Dissertation Award; Winner of 2023 MSOM SIG Best Paper Award in Service Management; Finalist 2025 Management Science Best Paper in OM Award; 2nd place 2021 RMP Jeff McGill Student Paper Award…

Background: Health care delivery system features can have a profound effect on how frontline physicians and other clinical personnel in primary care practices (primary care providers [PCPs]) view the quality and safety of what…

Importance Home dialysis rates for end-stage kidney disease (ESKD) treatment are substantially lower in the US than in other high-income countries, yet there is limited knowledge on how to increase these rates.

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Free association among words is a fundamental and ubiquitous memory task. Although distributed semantics (DS) models can predict the association between pairs of words, and semantic network (SN) models can describe transition probabilities in…

In honor cultures, relatively minor disputes can escalate, making numerous forms of aggression widespread. We find evidence that honor cultures’ focus on virility impedes a key conflict de-escalation strategy — apology — that can be successfully…

How does a failure in a retailer’s mobile app impact shoppers’ purchases in its online (website and app) and offline (brick-and-mortar store) channels? Our main hypothesis is that an app failure has a negative effect on offline purchases and no…

For individuals who take on the responsibility of caring for another person due to illness, disability, or declining abilities, it can often be challenging, lonely, costly, and exhausting. As the U.S. continues to address the impact of the…

This report describes insights gleaned from the Data Fellows collaboration among PayPal, Northwestern University’s Kellogg School of Management, the Golub Capital Social Impact Lab at Stanford University’s Graduate School of Business, and…

We revisit the classic result on the (non-)existence of pure-strategy Nash equilibria in the Generalized First-Price Auction for sponsored search advertising and show that the conclusion may be reversed when ads are ranked based on the product of…

A wide variety of cultural practices have a ‘tacit’ dimension, whose principles are neither obvious to an observer, nor known explicitly by experts. This poses a problem for cultural evolution: if beginners cannot spot the principles to imitate,…

Competing power generation sources have experienced considerable shifts in both their revenue potential and their costs in recent years. Here we introduce the concept…

Although economic theory suggests that the federal government can influence spending by states through subsidies to programs that states operate, no recent work has quantified the magnitude of this effect for Medicaid, the largest program of this…

The authors analyzed data from multiple large-scale randomized experiments on LinkedIn’s People You May Know algorithm, which recommends new connections to LinkedIn members, to test the extent to which weak ties increased job mobility in the…

We study a classic problem in revenue management: quantity-based, single-resource revenue management with no-shows. In this problem, a firm observes a sequence of T customers requesting a service. Each arrival is drawn independently from…