SI35
Daniel Kalafatas, James Phills
2003
In early 2003, Reverend Doctor Dieter Kays, the CEO of Lutherwood-CODA, was by his own account “worried and spending a lot of time in prayer.” The subject of Kays’ spiritual reflection was Luther Village, the Canadian nonprofit’s bold, three-phase, 12…
SI16A
James Phills, Gregory Scott
2003
In early January 1993, American Repertory Theatre’s (ART) Artistic Director Robert Brustein and Managing Director Robert Orchard were concerned about ART’s financial situation. Major government funders had communicated plans to cut sharply, and possibly…
SI33
David Brady, Erik Budde
2003
For nearly fifty years, the Korean peninsula has been separated by a band, 2½ miles wide, which has divided the land into North and South. Heavily armed on both sides, the Demilitarized Zone itself has become an environmental haven. Since the end of the…
SI47
William Barnett, Terry Cumes, William Durham, Roderick Morris
2003
In 1962, Abercrombie & Kent began as a safari company in Kenya. The company has grown to offer environmentally friendly travel opportunities worldwide to primarily affluent Western travelers. This case explores how Abercrombie & Kent developed its…
SI16B
James Phills, Gregory Scott
2003
In early January 1993, American Repertory Theatre’s (ART) Artistic Director Robert Brustein and Managing Director Robert Orchard were concerned about ART’s financial situation. Major government funders had communicated plans to cut sharply, and possibly…
SI37
Lesley Koenig, James Phills, Greg Powell
2003
Seattle’s theatre industry had a rich, 38-year history of producing top-quality plays and musicals. In a typical year, the theatres collectively sold over 1 million tickets and pumped over $8 million into the local economy. Historically, the five major…
SM122
William Barnett, James March, Mooweon Rhee
2003
This case discusses the entry of Hyundai Motor Corporation (HMC) into the United States. After a promising beginning in the U.S. automotive market, sales tanked as “Hyundai” became synonymous for cheap car. After leadership changes within HMC, the company…
SI15
Christopher Canellos, Gregory Scott
2003
In April 1999, Will Rogers and Bob McIntyre, the president and chief financial officer of the Trust for Public Land (TPL), a nonprofit organization that acquired private land for transfer to public use, met to discuss the latest internal auditors’ report…
F267(A)
David Berry, George Parker
2003
It was no surprise to Heidi Kunz, CFO of Gap Inc., when CEO Mickey Drexler called asking for an update on her analysis of the company’s capital structure. She knew that her boss was getting a lot of pressure from the board to lay out a specific road map…
E55C
William Barnett, Charles Holloway, Jamie Earle
2003
Network Appliance faces challenges amid the rapid growth of the server and storage technology sector.
IB44
R. McKern, Sweta Sarnot
2003
The Russian Federation (“Russia”) is the largest of the fifteen geopolitical entities that emerged in 1991 from the Soviet Union. With a population of 145 million, Russia succeeded the Soviet Union as the largest country in the world, covering more than…
IB47
Ian Buchanan, Booz Allen Hamilton, John McMillan, Erin Yurday
2003
This case addresses the challenges faced by Telkomsel, an Indonesian cell phone company, as it tried to grow and become globally competitive. The protagonist is Mulia Tambunan, former CEO of Telkomsel. Mulia’s challenge was to create a nimble, modern…
A186A
Maureen McNichols, Brian Tayan
2003
The A case is a financial statement, ratio analysis case involving a high-growth retail company. The case begins with an individual shareholder in the Costco Wholesale Corporation who is trying to evaluate the operational performance of the business she…
A188B
Ron Kasznik, Erin Yurday
2003
Following Morgan Stanley’s controversial June 20, 2001 research report, “Qwest: Listening to the 10-K,” Qwest stockholders saw their investments sink up to 95 percent as a host of subsequent events and disclosures transpired.
E55B
William Barnett, Jamie Earle
2003
The case picks up where the A case leaves off and describes the company’s leadership transition from Mike Malcolm to Dan Warmenhoven. It also describes the decision process the company makes to distribute through channels versus directly.
E153
Glenn Carroll, Greg Powell
2003
On Labor Day, 2002, Cocoa Pete’s Chocolate Adventures launched their small selection of gourmet chocolates at high-end supermarkets in the San Francisco Bay Area. The company’s founder, Pete Slosberg, had carved a niche out of the stagnant chocolate…
E152
James Lattin, Mark Leslie, Jamie Earle
2003
The case offers an overview of a startup that has chosen to sell its solutions entirely through indirect channels—currently through value-added resellers (VARs) and, in the future, through both VARs and systems integrators (SIs). In the case, we discuss…
L1A
David Bradford, Doug Crandall
2003
On November 16, 1996, Doug Crandall, Second Lieutenant and platoon leader of the Army’s 1st Platoon, Delta Company, consisting of four tanks and sixteen men, was tasked with establishing a mobile defense. Their mission was to block enemy scout vehicles’…
L1B
David Bradford, Doug Crandall
2003
On November 16, 1996, Doug Crandall, Second Lieutenant and platoon leader of the Army’s 1st Platoon, Delta Company, consisting of four tanks and sixteen men, was tasked with establishing a mobile defense. Their mission was to block enemy scout vehicles’…
E145
Davila Antonio, Jeff Eisen
2003
Salesforce.com evolves from a fledgling start-up to a leader in the provision of web-based management systems. Throughout their growth, the management team faces several strategic decisions, which result in the development of new products and the entry…
E163A
James Lattin, Mark Leslie, Erin Yurday
2003
Peter Kelly became CEO of Med-Mart, a home health supply company, shortly after his search fund acquired it in 1993. Unfortunately, the first two years running Med-Mart were fraught with disappointing discoveries. At the time of purchase, Med-Mart’s sales…
E160
Jamie Earle, Garth Saloner, Jeffrey Skoll
2003
Circles is a company that runs employee and customer loyalty programs for enterprises. The company was founded by two GSB alumnae in the late 90s. The case describes the idea formation process, the founding of the company, various dilemmas management had…
GS29
Peter Koudal, Hau Lee, Barchi Peleg, Paresh Rajwat, Richard Tully
2003
Rick Wagoner, CEO of General Motors knew that something was “broken” in the automobile industry long before a USA Today article made the announcement in December 2001. Wagoner, along with top lieutenants Mark Hogan, group vice president, on the customer…
IB30B
Kanika Bahl, John Newsome, Joel Podolny
2003
In 2001 Dr. Brian Brink, Senior Vice President of Anglo American, a massive South African mining conglomerate, was debating how to confront the ravages that extremely high HIV/AIDS rates were taking on Anglo’s workforce and overall productivity….
