SM107
Robert Burgelman, Philip Meza
2003
Digital media (legitimate and otherwise) was one of the few bright spots for high technology companies in the middle of a deep and protracted recession. These demands left computer makers, and builders of components such as microprocessors, software…
SM118C
Robert Burgelman, Cara McVie
2003
In the winter of 2001/2002, Rob Siegel, his marketing team, and the sales vice president drilled down on the first two target markets which the company had designated in August 2001: embedded and security cameras. Siegel had done high-level analysis…
SM118B
Robert Burgelman, Cara McVie
2003
The August 2001 board meeting had marked a somewhat abrupt departure for Pixim, Inc. A newly hired vice president of business development had steered the company and board away from its early plans for digital still cameras and towards two new markets –…
SM118A
Robert Burgelman, Cara McVie
2003
Pixim, Inc. was a start-up founded in 1999 by two electrical engineering graduate students and an electrical engineering professor. The 38-employee company made semiconductors for digital imaging devices. Its core technology, the Digital Pixel System…
SM105
Robert Burgelman, Philip Meza
2003
Much of the landscape in which today’s media companies find themselves as they contend with the impact of digitization of content and the convergence of means of distribution was shaped by regulatory forces. Three government rulings in particular were…
SM117
Robert Burgelman,Sweta Sarnot
2003
To become the predominant player in its industry, the company faced several strategic challenges. IBM, Oracle, and Microsoft posed an increased competitive threat in BEA’s core application server market segment. Seeking further growth opportunities, the…
SM121A
George Foster, Erin Yurday
2003
WebEx Communications, founded in 1996 by Min Zhu and Subrah Iyar, was an Internet-based carrier-class communications services provider of web conferences and meetings. WebEx’s online, real-time, interactive, multimedia communications services allowed its…
SM113
Robert Burgelman, Philip Meza
2003
In 2003, Nokia was the dominant maker of cell phones around the world. It had more than twice the global handset market share of its closest competitor, Motorola. While in a position of strength in 2003, the company faced large challenges in the…
OIT29
J. Michael Harrison, Yuval Nov
2003
Andy Carr, the founder of a small consulting firm that specializes in telephone call centers, is completing an analysis of call center operations for Lion Financial Services (LFS). LFS operates three call centers that collectively employ 170 agents and…
OB42A
Jeffrey Pfeffer, Victoria Chang
2003
Laura Esserman, a surgeon and faculty member at the University of California at San Francisco as well as a graduate of Stanford Business School, is engaged in a major effort to change the delivery of breast cancer services and the information systems used…
SM112
Robert Burgelman, Lewis Fanger, Cecilia O'Reilly
2003
As of the first half of 2003, Universal Music Group (UMG), the world’s largest recording company, is a part of the troubled Vivendi Universal conglomerate. The company is the market leader in the recording industry, which is in the third year of a severe…
OB43(B)
David Caldwell, Charles O'Reilly III, Robert Pearl
2003
In 1999, Richard Townsend, M.D., the newly appointed Executive Director (CEO) of the Liberty Medical Foundation (LMF) was sitting in his Pittsburgh office reviewing materials for a presentation the following day to the Board of Directors. Dr. Townsend…
OB42B
Victoria Chang, Jeffrey Pfeffer
2003
Laura Esserman, a surgeon and faculty member at the University of California at San Francisco as well as a graduate of Stanford Business School, is engaged in a major effort to change the delivery of breast cancer services and the information systems used…
SM98
Robert Burgelman, Philip Meza
2003
Most consumers experienced the Internet at the limits of traditional dial-up modems: 56,000 bits per second (56 kbs) or slower. The reasons for the slower than expected adoption of broadband in the United States varied according to viewpoint. Some…
OB44
Jeffrey Pfeffer, Victoria Chang
2003
Keith Ferrazzi had certainly come a long way. The son of a steelworker and a cleaning lady, he was picked on by other kids for being poor at the private school he attended and at the same time by his poor friends in the neighborhood for trying to act like…
SPM10
Victoria Chang, George Foster
2003
By 2003, Murdoch and his team had built an impressive global sports regime within News Corp., while transforming the industry with innovative strategies, implementation, and technologies. Murdoch had used FOX’s acquisition of the National Football League…
P45
David Baron
2003
The Telecommunications Act of 1996 provided a structure for the deregulation of the telecommunications industry from long distance to local service. In 2002 the FCC began its Triennial Review of the UNE requirement under the leadership of chairman…
M303
Frederic Descamps, Michaela Draganska, Christopher Pennya
2003
In August 2002, Microsoft approached the one-year anniversary of its video game console, the Xbox. The first wave of console systems were available in the U.S., Japan, Europe and Australia, and the second wave of rollouts was targeted four Asian markets…
SM35B
Robert Burgelman, Philip Meza
2003
This case examines the challenges and opportunities facing Charles Schwab in 2003. The company is a leading brokerage, but the entire industry has been in a severe downturn over the past few years. Schwab made its name as a discount brokerage and grew…
OB45
Jeffrey Pfeffer, Victoria Chang
2003
In 1998, 38-year-old Gary Loveman was perfectly content with his job as an untenured associate professor at the Harvard Business School (HBS). He was a popular teacher with standing room only classes in service management. He lived comfortably with his…
SM106
Robert Burgelman, Philip Meza
2003
Through in-depth interviews with Intel’s most senior executives, this case examines Intel’s efforts to establish itself in new markets by developing and acquiring competencies in areas beyond PC microprocessors. Intel pioneered the market for computer…
SM29D
Robert Burgelman, Philip Meza
2003
This case examines the challenges and opportunities that entertainment conglomerate Disney faces as it tries to commit itself to embarking on a “Digital Decade” in 2003. The company has built its business models largely around analog distribution…
SM120A
James Lattin, Mark Leslie, Erin Yurday
2003
In October 1998, VERITAS and Seagate’s Network Storage and Management Group, which both sold data storage management software, agreed to merge. In terms of employee size and revenues, it was nearly a merger of equals. Until regulatory approval for the…
OB43(A)
David Caldwell, Charles O'Reilly III, Robert Pearl
2003
In 1999, Richard Townsend, M.D., the newly appointed Executive Director (CEO) of the Liberty Medical Foundation (LMF) was sitting in his Pittsburgh office reviewing materials for a presentation the following day to the Board of Directors. Dr. Townsend…
