Adaptec Inc.: Cross-Enterprise Integration
1999 | Case No. GS8
The main problem Adaptec was facing at the end of 1996 was excessively long manufacturing cycle times, which led customer order lead times to also be long and unreliable, so that Adaptec’s ability to provide flexibility to customer needs was severely limited. The long cycle times reduced Adaptec’s ability to react to unexpected changes in demand, thus increasing inventory levels, and hurting Adaptec’s on time delivery performance. Consequently, customer dissatisfaction became a major concern.
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