Donna Bookout-Coe

By Jim Ellis, H. Grousbeck
1994 | Case No. E15
The Donna Bookout-Coe case offers students a view into an area infrequently visited by business school cases: the shop floor. The case starts with a description of Donna Coe and her illustrious 15 year career in the towing industry. Donna is an accomplished woman with a great deal of experience in managing employees in a difficult and demanding work environment. The case goes on to present a few vignettes taken from Donna’s day-to-day management experiences. Each situation presents a different problem faced by Donna and by many managers working in similar labor intensive businesses. Problems or discipline, insubordination, embezzlement, promotion are presented. Teaching Note available.
This material is available for download by current Stanford GSB students, faculty, and staff, as well as Stanford GSB alumni. For inquires, contact the Case Writing Office. Download