PDQ Personnel Services

The case offers an overview of a middle-market, regional, career placement firm that focuses on primarily temporary, but also permanent, placements to companies and organizations from the Fortune 500 to the state government. It focuses on intra-company management issues such as succession planning, leaves of absence, and giving feedback to non-performing employees. This is against a backdrop of a company that has achieved much success and renown for its excellent customer service and employee treatment practices.