Participant Profile

Customer-Focused Innovation is for strategic and creative thinkers who strive to build organizations that are innovative and nimble.

Past Participant Spotlight
​SVP, Brands, Hyatt Hotels

“The approach from the moment we arrived of ‘show, don’t tell,’ and ‘clean models/dirty hands’ was such a vivid way to demonstrate the value of putting lessons to work right away. I have so much energy toward practicing the processes I learned in the CFI course. I have become a lunatic evangelist in our organization! (In a good way!)”

Meet Your Peers

Participants in Customer-Focused Innovation are senior leaders who represent a variety of functions, positions, and industries. All come motivated to develop a customer-centric mindset across their organizations.


Akniet Rysbek
Associate Director, Programs Executive Education