By David Dodson
2020 | Case No. E716 | Length 5 pgs.

One of the more common mistakes in the hiring process is failing to offer vigilant, clear, and supportive onboarding for new hires. Too often, managers celebrate the moment a candidate accepts an offer but forget that onboarding is as important to successful hiring as interviews or reference checks.

The effort required to upgrade your onboarding from conventional to best practice is low, but the benefit is enormous. It’s been found that employees who go through a structured onboarding process are 58 percent to 69 percent more likely to be with the company after three years than those who don’t. Best practice onboarding has three elements: vigilance, transition, and clarity with support.

Learning Objective

This note is designed to help students understand the importance of creating a structured process to onboard newly hired employees. After reading this note, students should be able to identify common institutional failures in onboarding and offer specific recommendations for how an organization might do a better job by adopting best practice.
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