The Use of an Information System and Performance: Implications for Systems Design

By Henry C. Lucas, Jr.
1973| Working Paper No. 155

A descriptive model of the use of an information system and user performance is presented. Data from a study of the use of a sophisticated sales information system and sales representative performance are analyzed according to the guidelines of the model. The data support the general relationships of the model. The implications of the model and results for systems design are discussed.