Latest COVID-19 updates

You are here

› The Strategic Importance of Empathy

The Strategic Importance of Empathy
Leadership
Video

The Strategic Importance of Empathy

The key to dealing with difficult people is learning to widen your perspective.
August 5, 2020|by Beth Rimbey

Misunderstandings and incorrect assumptions are behind most conflicts among coworkers, says Ed Batista, a Stanford Graduate School of Business lecturer and executive coach. Learn to be empathetic with difficult peers, stakeholders, and investors, and you’ll find a lot of “problem people” actually meant well all along.

Ed Batista

Leadership Management
https://stanford.io/30uBcqe
For media inquiries, visit the Newsroom.
Explore More

Insights

Leadership for Society
November 25, 2020
Audio

“You Can’t Have Capitalism Without Capital’’

In this podcast episode, an expert explains the troubled history of Black banking, and how today’s racial wealth gap is rooted in centuries of discrimination.
Leadership

Insights

Greg Flynn at Applebee’s in Fisherman’s Wharf, San Francisco. Credit: Elena Zhukova
November 16, 2020
Written

Hard Lesson: How a Restaurateur Beat the Pandemic

Sales at America’s biggest restaurant franchisee plunged 60% after COVID-19 hit. Today the company is thriving. Why? “Nobody panicked,” says owner Greg Flynn.
Leadership

Insights

Photo Credit: Elena Zhukova
November 12, 2020
Audio

“We Don’t Know Each Other Anymore in This Country’’

In this podcast episode, political leaders Deval Patrick and Jeff Flake discuss what needs to be done to make progress toward democracy for all in the U.S.
Leadership