The Strategic Importance of Empathy
The key to dealing with difficult people is learning to widen your perspective.
Misunderstandings and incorrect assumptions are behind most conflicts among coworkers, says Ed Batista, a Stanford Graduate School of Business lecturer and executive coach. Learn to be empathetic with difficult peers, stakeholders, and investors, and you’ll find a lot of “problem people” actually meant well all along.
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Jennifer Hyman on the Power of Relentless Optimism
The CEO and cofounder of Rent The Runway shares stories from the company’s inception to being one of 30 women who have taken a company public.
Brian Chesky on Managing Through Crisis and Uncertainty
In this podcast episode, the co-founder and CEO of Airbnb discusses how to gain customer loyalty and offers lessons in crisis management.
Cynt Marshall: Workplace Culture as a Measure of Success
In this View From The Top episode, the CEO of the Dallas Mavericks shares why it takes a diverse and inclusive workplace culture to get things done.