The Strategic Importance of Empathy


The Strategic Importance of Empathy

The key to dealing with difficult people is learning to widen your perspective.

Misunderstandings and incorrect assumptions are behind most conflicts among coworkers, says Ed Batista, a Stanford Graduate School of Business lecturer and executive coach. Learn to be empathetic with difficult peers, stakeholders, and investors, and you’ll find a lot of “problem people” actually meant well all along.

Ed Batista

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